Privacy Policy + Terms & Conditions

Privacy Policy + Terms & Conditions

Last updated: March 8, 2023

See Terms & Conditions

Murrumbateman Trades & Services Directory is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations. This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au

What is Personal Information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The personal information we collect about you may include:

  • First name, Surname
  • mailing or street address
  • email address
  • phone number - landline or mobile

How do we collect your personal information?

We collect your personal information directly from you when you:

  • interact with us over the phone
  • interact with us in person
  • interact with us online
  • submit an enquiry form about a service we offer
  • submit a form containing your business details

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained, i.e. for the services as requested by you.
  • With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Online Activity

Log Files

Murrumbateman Trades & Services Directory follows a standard procedure of using log files. These files log visitors when they visit Websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the Murrumbateman Trades & Services Directory Website, and gathering demographic information.

Tracking & Cookies Data

We monitor visitors to this Website using Google Analytics. This tells us what pages You visit within this Website, how You got to this Website and some rudimentary information about Your browser or mobile device. All of this info is anonymous - so we don't know who You are; just that somebody visited this Website.

The information we collect from Google Analytics helps us learn about what areas of our Website are doing well, how visitors arrive at this Website etc. We use this data to make this Website and services better.

You can find out more about Google Analytics or opt-out using this browser Add-on if You wish. You may also opt-out by turning off Cookies in Your web browser.

How do we use your personal information?

We use personal information for many purposes in connection with our functions and activities, including the following purposes:

  • provide you with information or services that you request from us
  • responding to other enquiries about Murrumbateman Trades & Services Directory functions or activities.
  • deliver to you a more personalised experience and service offering
  • improve the quality of the services we offer
  • internal administrative purposes
  • marketing and research purposes

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.
  • We will never sell your personal information.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. We follow industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage is 100% secure. Therefore, while Murrumbateman Trades & Services Directory strives to use the best method possible to protect your personal information, Murrumbateman Trades & Services Directory cannot guarantee its absolute security.

We take reasonable care to ensure any personal information you provide us via our website is protected. For example:

  • secure web forms (SSL encryption) when collecting personal information.

Retention of personal information

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us.

Murrumbateman Trades & Services Directory will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If You make a request, we have 30 days to respond to You. If You would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We do not and will never offer any of our services to residents of the EU or Switzerland. Residents from these regions are strongly discouraged from using this website or requesting services from us. I only provide services to Australian residents.

We would like to make sure You are fully aware of all of Your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of Your personal data. We may charge You a small fee for this service.

The right to rectification – You have the right to request that we correct any information You believe is inaccurate. You also have the right to request that we complete the information You believe is incomplete.

The right to erasure – You have the right to request that we erase Your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of Your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of Your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to You, under certain conditions.

If You make a request, we have 30 days to respond to You. If You would like to exercise any of these rights, please contact us.

Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to third party sites

The Murrumbateman Trades & Services Directory website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

Policy Updates

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Terms & Conditions


By providing your service details to the Murrumbateman Trades & Services Directory, you acknowledge that customers and website visitors may rely on this information for their decision-making. You agree to indemnify the Murrumbateman Trades & Services Directory, as well as its assignees, transferees, or legal successors, from any claims, lawsuits, losses, or damages that may result from any inaccuracies or misrepresentations in the information you provide. Furthermore, you are obliged to promptly inform the Murrumbateman Trades & Services Directory of any updates to your service details to avoid any complications due to outdated information.

In accepting these terms, you grant the Murrumbateman Trades & Services Directory permission to publish your service information and any promotional offers on its website. Your details will also be available to the site’s visitors and the Murrumbateman Trades & Services Directory’s clients for comparison purposes.

The Murrumbateman Trades & Services Directory reserves the right to alter the listed regions, locations, categories, and other listing details to preserve the website’s integrity.

The Murrumbateman Trades & Services Directory is a valuable resource for businesses in the Yass Valley Local Government area, providing a comprehensive listing of local trades and service providers. However, it's important to note that being listed in the online directory does not guarantee that a business will achieve high rankings in search engine results pages (SERPs) i.e Google Search. The Murrumbateman Trades & Services Directory provides a platform and opportunity for businesses to promote their services in accordance with SEO best practice, but it does not engage in SEO (Search Engine Optimisation) activities on their behalf.

You commit to defending the Murrumbateman Trades & Services Directory against any claims, legal actions, losses, damages, or expenses that may arise from any misuse of information provided to you by the Murrumbateman Trades & Services Directory, whether by you, your agents, or your employees.

The fee schedule and package contents are subject to change and will be made available on the website or upon request. Unless otherwise agreed, all packages are for a twelve-month period and must be paid in full for the online listing profiles. There are no hidden charges for listings throughout the listing period.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact Kate Smith at: